Policies

Design Service Policies

You agree to these terms and conditions when you purchase graphic design services.

New Customers

Thank you for choosing The Fancy Brand for your design services. Before you order from us, we want to thank you for taking the time to view our work and portfolio before purchase. Your purchase is an agreement that you are aware of our design style and your design needs. We are happy to openly communicate and consult with you before any purchase to ensure customer satisfaction and expectation.

 

Customer Account

We highly recommend that you create an account with us. It is free to register. This will conveniently help you keep track of your orders and order history.

 

Turn-Around Time

The standard turn around for On-Demand graphic design services is 3 business days, unless stated otherwise.

We HIGHLY RECOMMEND you place an order in advance with the awareness of our turnaround time. Rush Orders are available, but may sometimes not be depending on order volume.

 

Rush Orders

Orders are processed in the order that they come. If you need your design sooner, a rush fee will apply. Add this Option on to your order with your deadline BEFORE checkout. For Rush orders that are needed same day, please email info@thefancybrand.com BEFORE PURCHASE to make sure we can make that RUSH possible.

 

Processing

Please allow up to 24 Hours for your order to be processed. You may be notified by email when your design is in process.

Please include all required details for us to complete your order and avoid delay in your order because of lack of information. Please take the time to spell check before completing your order to avoid edit fees.

Our design team is not responsible for any copy or content. We do not offer copywriting. We recommend that you only place an order when you have all text details.

 

Business Hours

Our business hours are Monday – Saturday 10am – 7pm. If you make an order after 7pm. It will be processed the next business day. Please be aware of this and the turn around time before ordering.

 

Online Support

We offer online support 24/7 for any questions, custom design requests, and other inquiries at info@thefancybrand.com (and the contact form).

 

Payment

On-Demand design services must be paid in full at the time of purchase, with the exception of Logos and Web Design. When you are in need of services, simply go to that Service product and Add to Cart with required details. Check out (with Card/Paypal) and your order will be processed shortly after.

A representative will follow up by email to deliver your order (or ask for further confirmation or details before finalizing.)

 

Order Delivery

Your design order will be virtually sent to your email that you order with (or we regularly communicate with.) No design files will be mailed on USB or CD.

eFlyers will be sent in .JPG at a size that will upload quickly for your convenience. Print files will be sent in a .PDF unless other format is requested. Most printers will prefer .PDF files for highest print quality.

 

Edit Requests

Each design is allotted 1 complimentary edit request – add ons, text correction, photo change, color change, etc. Each additional file change will result in a $10 fee per design edit.

For those who wish to edit their own files may purchase the raw PSD design file for $25. We recommend this as it is valuable for you to reuse that file in the future and avoid any further edit fees.

 

Editable File

All files are sent in a flat .JPG .PDF .PNG (or MP4 video file for Gif Animated Flyers) These files are not editable. If you wish to receive the editable version of your design, this must be purchased separately.

This is recommended as it allows you to reuse that file to your liking for a lifetime. Raw PSD files are sent with organized Layers of the design AND the fonts used for your convenience.

 

Design Subscription Service

Please consult with us before purchasing our design subscription service. This service is fit for those with regular design needs. You will be billed monthly on the day you opt in and may cancel at any time. Cancellations are unique and should be communicated in advance so that we may arrange use for remaining design Credits or refund.

 

Refunds

Due to the nature of this service, there are no refunds for On-Demand graphic services once your order has been PROCESSED. You will know that your order is processed by logging into your account, checking your Order history and checking to see its Status. You may also confirm by emailing us.

This policy protects the designer and their compensation for the work that has been performed for the order. Instead of a refund for any reason, we offer Store Credit.

In the event that you change your mind about your order, after you have paid and your order has already began processing (being designed and edited) OR  if you are not satisfied with its completion, you will be alotted Store Credit for future services.

 

Updated: September 1, 2017